TekSynap is currently seeking a Mission Analyst II to join their team supporting the DOI BSEE TIMS contract in New Orleans, LA. The Mission Analyst II will be responsible for documenting, diagnosing, and resolving trouble tickets, providing technical assistance to users, and assisting with project coordination and status tracking of work. The ideal candidate will have at least two years of experience documenting computer systems or processes and a Bachelor’s degree in a related field. This is an excellent opportunity for someone with a strong technical background and a passion for providing exceptional support in a fast-paced environment. Apply now to explore this exciting job opportunity!
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Responsibilities & Qualifications
Document, diagnose, escalate and resolve trouble tickets
As a Mission Analyst II, one of the primary responsibilities is to document, diagnose, escalate, and resolve trouble tickets. This involves examining the reported issues, gathering relevant information, and working towards a resolution. The Mission Analyst II is expected to follow established procedures and instructions to ensure that the tickets are addressed efficiently and effectively.
Provide technical assistance to users
Another important responsibility of the Mission Analyst II is to provide technical assistance to users. This includes guiding users through technical procedures, troubleshooting issues, and resolving problems. The Mission Analyst II should possess a strong understanding of information technology concepts and practices in order to provide effective support to users.
Provide documentation support and author knowledge management articles
The Mission Analyst II is expected to provide documentation support and author knowledge management articles. This involves creating and maintaining documentation that outlines technical processes, procedures, and best practices. Additionally, the Mission Analyst II may be responsible for writing knowledge management articles to share information and improve overall organizational knowledge.
Apply ITIL best practices
The Mission Analyst II should apply ITIL (Information Technology Infrastructure Library) best practices in their work. ITIL offers a set of guidelines and best practices for managing IT services, and by applying these practices, the Mission Analyst II can ensure that their work aligns with industry standards and meets organizational goals.
Assist with project coordination and status tracking of work
The Mission Analyst II may also be involved in project coordination and status tracking. This includes assisting with the coordination of projects, monitoring progress, and ensuring that deadlines are met. By actively participating in project coordination, the Mission Analyst II contributes to the successful completion of projects.
Develop templates to assist in communications
Developing templates to assist in communication is another responsibility of the Mission Analyst II. Templates can be used to streamline communication processes, ensure consistency in messaging, and improve overall efficiency. By developing these templates, the Mission Analyst II helps to improve communication within the organization.
Provides support for work that is varied and somewhat difficult, but that involves limited responsibility
The Mission Analyst II provides support for work that is varied and somewhat difficult but involves limited responsibility. This means that the Mission Analyst II may encounter challenging tasks but is guided by established procedures and instructions. By providing this support, the Mission Analyst II contributes to the overall success of the organization.
Provides supervised support for routine activities, according to established procedures or instructions
In addition to providing support for varied and somewhat difficult tasks, the Mission Analyst II also provides supervised support for routine activities. This involves following established procedures and instructions to complete routine tasks efficiently and accurately. By providing this supervised support, the Mission Analyst II helps maintain smooth operations within the organization.
Assists with technical support for elements such as: complex processes, structural elements, electric/electronic components, equipment, applications, systems, software, networks, satellites, telecommunications, facilities, or machinery
The Mission Analyst II assists with technical support for various elements, including complex processes, structural elements, electric/electronic components, equipment, applications, systems, software, networks, satellites, telecommunications, facilities, or machinery. This involves troubleshooting issues, providing guidance, and implementing solutions to ensure the smooth functioning of these technical elements.
Support assistance can include, but is not limited to, elements such as: research, studies, requirements/specifications definition, analysis, assessments, planning, acquisition, design, development, integration, overseeing, manufacture, construction, testing, installation, performance tuning, operation, deployment, or maintenance
Support assistance provided by the Mission Analyst II can encompass various elements including research, studies, requirements/specifications definition, analysis, assessments, planning, acquisition, design, development, integration, overseeing, manufacture, construction, testing, installation, performance tuning, operation, deployment, or maintenance. This means that the Mission Analyst II may be involved in a wide range of activities to ensure the effective functioning and maintenance of different technical components.
Interfaces with users during the support process and may support user training
During the support process, the Mission Analyst II interfaces with users to address their concerns and provide assistance. This includes effective communication and understanding of user needs. Additionally, the Mission Analyst II may also provide support and training to users to enhance their understanding and proficiency in using technical systems and tools.
Uses basic elements of applicable methodologies, modeling/estimating techniques, tools, applications, systems, software, or databases to perform assigned tasks
To perform assigned tasks effectively, the Mission Analyst II utilizes basic elements of applicable methodologies, modeling/estimating techniques, tools, applications, systems, software, or databases. This requires a solid understanding of these elements and the ability to leverage them to achieve desired outcomes.
Complies with the standards and organization requirements relative to specific assignments
The Mission Analyst II is expected to comply with the standards and organizational requirements that are applicable to specific assignments. This includes following established processes, adhering to guidelines, and meeting organizational expectations. Compliance ensures consistent and high-quality work.
REQUIRED QUALIFICATIONS
To be considered for the position of Mission Analyst II, certain qualifications are required:
Two years of experience documenting computer, business, scientific, engineering, policy/compliance, or other discipline system/process
The candidate should have at least two years of experience documenting computer, business, scientific, engineering, policy/compliance, or other discipline system/process. This experience demonstrates the candidate’s ability to effectively document complex technical processes or systems.
Has knowledge of commonly used information technology concepts, practices, and procedures within a particular field
The candidate should possess knowledge of commonly used information technology concepts, practices, and procedures within a particular field. This knowledge is essential for providing effective technical assistance and support.
Bachelor’s degree in Computer Science, Information Systems, Math, Physics, Engineering, or other applicable discipline
A bachelor’s degree in a relevant field such as Computer Science, Information Systems, Math, Physics, Engineering, or other applicable discipline is required. This educational background provides a solid foundation for the technical aspects of the role.
DOI Background Investigation, Entry on Duty
The candidate must undergo a DOI (Department of the Interior) background investigation and successfully complete the Entry on Duty process. This is a standard requirement to ensure the security and integrity of the organization’s operations.
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Overview
Mission Analyst II job with TekSynap
TekSynap is currently hiring for the position of Mission Analyst II. This full-time position is located in New Orleans, Louisiana. The Mission Analyst II will be responsible for providing technical assistance, documenting processes, and supporting various technical elements within the organization.
Employer: TekSynap
TekSynap is a fast-growing high-tech company that specializes in providing comprehensive information management solutions. With a focus on utilizing the best of information technology to meet the unique needs of federal government customers, TekSynap ensures that its employees have the necessary tools and support to excel in their roles.
Location: New Orleans, Louisiana
The Mission Analyst II job is based in New Orleans, Louisiana. The city offers a vibrant culture, historical significance, and a thriving tech industry. New Orleans provides a unique setting for professionals looking to advance their careers in the IT field.
Posted: Oct 01, 2023
The job posting for the Mission Analyst II position was posted on October 1, 2023.
Closes: Oct 31, 2023
Interested candidates have until October 31, 2023, to apply for the Mission Analyst II position.
Ref: 2023-5187
The reference number for this job posting is 2023-5187, which can be used for identification and reference purposes.
Function: IT
The Mission Analyst II position falls under the IT function. This means that the role involves working with technology and information systems to support the organization’s operations.
Industry: Technology and Software
TekSynap operates in the technology and software industry. The organization provides innovative solutions and services that leverage technology to meet the unique needs of its clients.
Hours: Full Time
The Mission Analyst II position is a full-time role, which means that the employee will work regular hours as determined by the organization.
Top Workplaces: Top Workplace
TekSynap is recognized as a top workplace. This recognition is a testament to the organization’s commitment to creating a positive work environment and providing opportunities for growth and development.
COMPETENCIES
To be successful in the role of Mission Analyst II, certain competencies are expected:
Establish Focus
The Mission Analyst II should be able to establish focus and prioritize tasks effectively. This involves understanding organizational goals and aligning efforts to achieve them.
Change Management
A key competency for the Mission Analyst II is change management. This involves being able to adapt to changing circumstances and support others through periods of change.
Develop Others
The Mission Analyst II should have the ability to develop others. This involves effective coaching and providing guidance to colleagues to enhance their skills and knowledge.
Oral Communication
Oral communication is a critical competency for the Mission Analyst II. Clear and effective communication with colleagues, users, and stakeholders is essential to carry out the responsibilities of the role.
Written Communication
The Mission Analyst II should possess strong written communication skills. This includes the ability to write clear and concise documentation, knowledge management articles, and other written materials.
Interpersonal Awareness
Interpersonal awareness is an important competency for the Mission Analyst II. This involves the ability to understand and navigate interpersonal dynamics, build relationships, and work effectively with others.
Build Relationships
Building relationships is crucial for the Mission Analyst II. This includes establishing rapport, fostering collaboration, and maintaining effective working relationships with colleagues and users.
Analytical Thinking
Analytical thinking is a fundamental competency for the Mission Analyst II. This involves the ability to gather and analyze information, identify patterns and trends, and make informed decisions.
Conceptual Thinking
Conceptual thinking is a competency that the Mission Analyst II should possess. This involves the ability to think abstractly, understand complex concepts, and apply them to practical scenarios.
Strategic Thinking
Strategic thinking is an essential competency for the Mission Analyst II. This involves the ability to think holistically, consider long-term goals, and align efforts with organizational objectives.
Technical Expertise
The Mission Analyst II should have a strong technical expertise relevant to their field. This involves staying up to date with industry trends, technologies, and best practices.
Initiative
The Mission Analyst II should be proactive and display initiative. This includes being self-motivated, taking ownership of tasks, and identifying opportunities for improvement.
Foster Innovation
Fostering innovation is an important competency for the Mission Analyst II. This involves encouraging creative thinking, exploring new solutions, and promoting a culture of innovation within the organization.
Results Oriented
Being results-oriented is a core competency for the Mission Analyst II. This involves setting clear goals, monitoring progress, and taking action to achieve desired outcomes.
Teamwork
The Mission Analyst II should be able to work effectively in a team. This includes collaborating with colleagues, sharing information, and contributing to the success of the team.
Customer Service
Customer service is a critical competency for the Mission Analyst II. This involves providing support and assistance to users, addressing their needs, and ensuring customer satisfaction.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Location: New Orleans, LA
The Mission Analyst II position is based in New Orleans, Louisiana. This vibrant city provides a unique work environment and opportunities for personal and professional growth.
Type of environment: Office, Telework may be available
The work environment for the Mission Analyst II includes both office-based work and the potential for telework. This flexibility allows for a balance between remote and in-person work depending on organizational needs and individual circumstances.
Noise level: (Low-Medium)
The noise level in the work environment is low to medium. This allows for a focused and productive work environment but may include some ambient noise.
Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs
The Mission Analyst II follows a day shift schedule from Monday to Friday. However, occasional evening and weekend work may be required to meet program and contract needs. Flexibility in scheduling is important to ensure that project deadlines are met.
Amount of Travel: Less than 10%
The Mission Analyst II can expect less than 10% travel as part of their role. This limited travel may involve occasional trips to support project coordination or attend meetings.
PHYSICAL DEMANDS
The physical demands of the Mission Analyst II role include:
Use of hands to handle, feel, touch; reach with hands and arms; talk and hear
The Mission Analyst II frequently uses their hands to handle, feel, and touch objects. They also engage in activities that require reaching with hands and arms while communicating verbally and listening.
Standing, walking, sitting, climbing or balance, stooping, kneeling, crouching, or crawling
The Mission Analyst II may need to alternate between standing, walking, sitting, climbing, balancing, stooping, kneeling, crouching, or crawling depending on the nature of their work. Physical movement and flexibility are important aspects of the role.
Lifting up to 10 pounds, up to 25 pounds, and up to 50 pounds
Occasionally, the Mission Analyst II may need to lift objects weighing up to 10 pounds, up to 25 pounds, or up to 50 pounds. This requires physical strength and the ability to safely handle objects of varying weights.
Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
The Mission Analyst II relies on their vision for various tasks, including close vision for reading and analyzing documents, distance vision for observing objects or individuals from a distance, peripheral vision for situational awareness, depth perception for accurately judging distances, and the ability to adjust focus as needed.
EQUAL EMPLOYMENT OPPORTUNITY
TekSynap is committed to providing equal employment and advancement opportunities to all individuals. Employment decisions are based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law. This commitment to equal employment opportunity extends to all aspects of employment, including hiring, training, promotions, compensation, benefits, termination, and use of company facilities.
Conclusion
The Mission Analyst II position with TekSynap offers an exciting opportunity to join a rapidly growing high-tech company. With responsibilities that include troubleshooting technical issues, providing technical assistance, and authoring documentation, the Mission Analyst II plays a crucial role in supporting the organization’s IT operations. The required qualifications, including experience in documenting computer systems/processes and knowledge of IT concepts and practices, ensure that candidates possess the necessary skills to excel in the role. TekSynap’s commitment to equal employment opportunity, competitive benefits package, and recognition as a top workplace further enhance the appeal of this position. If you are seeking a challenging role in the technology and software industry and have the required qualifications, the Mission Analyst II position with TekSynap in New Orleans, LA, may be the perfect fit for you. Apply now to explore this exciting opportunity and join the team at TekSynap.
