The article highlights the job opening for “Manager, Enterprise Desktop Support” with the University of Maryland in College Park, Maryland. This position falls within the Division of Information Technology (DIT) and reports to the Director of Platform Services. As the Hands-On Technical Manager, the individual will lead a team of professionals, providing guidance, overseeing projects, and actively engaging in hands-on tasks to ensure the successful delivery of technical solutions. The responsibilities of this role include desktop support, configuration management, provisioning, and enhancing functionality. Additionally, the manager plays a crucial role in influencing campus-wide initiatives and the strategic direction of the Division of Information Technology.
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Job Title
Manager, Enterprise Desktop Support – College Park, Maryland job
Job Description
The Manager of Enterprise Desktop Support is a crucial role within the Division of Information Technology (DIT) at the University of Maryland. This position is responsible for overseeing and leading the Enterprise Desktop Management (EDM) team, reporting directly to the Director of Platform Services. The manager will be responsible for providing guidance and oversight for projects, leading a team of technical professionals, and ensuring the successful delivery of technical solutions through hands-on tasks.
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Job Responsibilities
Leading a crucial team within the Division of Information Technology (DIT)
The Manager of Enterprise Desktop Support plays a critical role within the Division of Information Technology (DIT). They will lead the Enterprise Desktop Management (EDM) team, which is responsible for providing desktop support, configuration management, provisioning, and enhancing functionality for the university’s academic, research, and administrative domains. This team plays a key role in maintaining the stability and functionality of the university’s desktop infrastructure.
Reporting to the Director of Platform Services
As the Manager of Enterprise Desktop Support, this position reports directly to the Director of Platform Services. This ensures clear communication and alignment with the overall strategic goals and objectives of the Division of Information Technology.
Leading a team of technical professionals
The Manager of Enterprise Desktop Support will oversee a team of technical professionals within the EDM team. They will provide guidance and support for team members, ensuring that they are equipped with the necessary resources and skills to perform their roles effectively.
Providing guidance and oversight for projects
In addition to managing the daily operations of the Enterprise Desktop Support team, the manager will also be responsible for providing guidance and oversight for projects. They will work closely with other managers and directors within the Division of Information Technology to identify and solve problems, make improvements, and address ongoing issues.
Engaging in hands-on tasks to ensure successful delivery of technical solutions
The Manager of Enterprise Desktop Support will actively engage in hands-on tasks to ensure the successful delivery of technical solutions. This may include troubleshooting desktop issues, configuring software and hardware, and implementing new technologies.
Forecasting changing demands of the university’s domains
The manager will be responsible for forecasting the changing demands of the university’s academic, research, and administrative domains. This will involve staying up to date with emerging technologies and industry trends, and proactively identifying opportunities to enhance the university’s desktop infrastructure.
Assessing new technology and improving physical infrastructure
The manager will play a key role in assessing new technology and improving the physical infrastructure of the university’s desktop environment. This may involve evaluating and recommending new software and hardware solutions, and leading initiatives to improve the overall performance and security of the desktop infrastructure.
Influencing campus-wide initiatives and strategic direction of DIT
The Manager of Enterprise Desktop Support will have the opportunity to influence campus-wide initiatives and the strategic direction of the Division of Information Technology. They will work closely with other managers, assistant directors, and directors to identify and address challenges, make improvements, and align the desktop support function with the broader goals and objectives of the division.
Overseeing staff management and setting customer service priorities
As the manager of the Enterprise Desktop Support team, this position will oversee staff management and be responsible for setting customer service priorities. They will ensure that team members are providing exceptional customer service and meeting the needs of the university community.
Directing initiatives and encouraging skill development
The manager will play a key role in directing initiatives and encouraging skill development within the Enterprise Desktop Support team. They will identify opportunities for training and professional development, and provide guidance and support to team members to help them enhance their skills and expertise.
Minimum Qualifications
Education: Bachelor’s degree from an accredited college or university
The minimum educational requirement for the Manager of Enterprise Desktop Support is a bachelor’s degree from an accredited college or university. This provides a strong foundation in technical knowledge and skills necessary for the role.
Work experience as a substitute for education
Additional work experience may be substituted for education on a year-for-year basis, up to a maximum of four years. This recognizes the value of practical experience in the field of IT and allows individuals with extensive work experience to qualify for the position.
Experience: Five (5) years of professional experience supporting IT infrastructure
The Manager of Enterprise Desktop Support must have at least five years of professional experience supporting IT infrastructure. This ensures that they have a solid understanding of the complexities and challenges involved in managing and maintaining a large-scale desktop environment.
At least two (2) years of technical team and personnel management experience
In addition to supporting IT infrastructure, the manager must have at least two years of experience in technical team and personnel management. This ensures that they have the leadership and management skills necessary to oversee the Enterprise Desktop Support team effectively.
Knowledge, Skills, and Abilities
Excellent written and oral communication skills
The Manager of Enterprise Desktop Support must have excellent written and oral communication skills. They should be able to effectively communicate technical information to both technical and non-technical audiences.
Ability to adapt communication style to different audiences
It is important for the manager to be able to adapt their communication style to different audiences. This includes being able to communicate complex technical concepts in a clear and concise manner.
Ability to lead presentations and training with large groups
The manager should have the ability to lead presentations and training sessions with large groups. This includes being comfortable speaking in front of an audience and effectively conveying information.
Effectively manages communications and relationships with stakeholders
The manager must be skilled in managing communications and relationships with stakeholders. This includes working collaboratively with other managers, directors, and stakeholders to identify and solve problems.
Collaboration with other managers and directors to identify and solve problems
In addition to managing relationships with stakeholders, the manager should be able to collaborate effectively with other managers and directors within the Division of Information Technology. This includes identifying and solving problems, making improvements, and addressing ongoing issues.
Providing effective direction and support for implementations
The manager must be able to provide effective direction and support for implementations. This includes leading initiatives and projects, setting objectives and goals, and ensuring that implementation plans are executed successfully.
Implementing documentation standards and procedures
As the manager of the Enterprise Desktop Support team, it is important to implement documentation standards and procedures. This ensures that processes and procedures are clearly documented and that team members have access to necessary resources and information.
Defining deadlines and managing work quality
The manager should have the ability to define deadlines and manage the work quality of the Enterprise Desktop Support team. This includes setting expectations, monitoring progress, and ensuring that deliverables meet or exceed quality standards.
Knowledge of IT security principles and practices
A strong understanding of IT security principles and practices is necessary for the Manager of Enterprise Desktop Support. This ensures that they can protect the systems and data from potential threats and vulnerabilities.
Comprehending and handling interpersonal dynamics
The manager should have the capacity to comprehend and handle interpersonal dynamics within the team. This includes demonstrating empathy towards team members and effectively managing conflicts or challenging circumstances.
Coaching and mentoring team members
The manager should have experience in coaching and mentoring team members to enhance their performance. This includes providing constructive feedback, helping team members develop their skills, and supporting their career growth.
Skilled in using office productivity software
Proficiency in using office productivity software such as Office 365 or Google Workspaces is essential for the Manager of Enterprise Desktop Support. This ensures that they can effectively use and leverage technology to improve productivity and collaboration.
Knowledge of deploying, integrating, configuring, and securing Windows and Mac operating systems
The manager should have knowledge and experience in deploying, integrating, configuring, and securing Windows and Mac operating systems. This includes working with tools such as Active Directory, Intune, JAMF, and Mac scripting.
Possession of a valid driver’s license
A valid driver’s license is required for the Manager of Enterprise Desktop Support. This may be necessary for travel to different locations within the university campus or for other job-related purposes.
Preferences
Experience with specific technologies and certifications
Preferred candidates for the Manager of Enterprise Desktop Support role will have experience with specific technologies and certifications. This may include experience with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, InTune, Office 365, OMS, and Amazon Web Services.
Experience in automating processes for desktop management
Candidates with experience in automating processes for desktop management are preferred. This includes using programming or scripting languages to automate routine tasks and improve efficiency.
Experience in systems planning and development
Experience in systems planning and development is preferred for the Manager of Enterprise Desktop Support. This includes the ability to plan and develop new features in Windows and Mac operating systems, as well as the ability to deploy new applications and services.
Experience with patch management and application deployment
Candidates with experience in patch management and application deployment are preferred. This includes experience in scripting, application re-packaging, and automated deployment/remediation.
Additional Information
Benefits included
The Manager of Enterprise Desktop Support position includes benefits such as medical, dental, and vision coverage, flexible work opportunities, UMCP Tuition Remission for employees and their dependents, generous paid time off, retirement benefits, and more.
Salary range
The salary range for the Manager of Enterprise Desktop Support position is $118,000 to $130,000.
Physical demands
The nature of the position may involve some stress factors and may require weekend and evening work.
Best consideration date
The best consideration date for applications is January 30, 2024, or open until filled.
Background check
Offers of employment for the Manager of Enterprise Desktop Support position are contingent on completion of a background check. Information reported by the background check will not automatically disqualify candidates from employment.
Conclusion
The Manager of Enterprise Desktop Support plays a crucial role in leading the Enterprise Desktop Management team within the Division of Information Technology at the University of Maryland. This position requires strong technical knowledge, leadership abilities, and excellent communication skills. The manager will be responsible for providing guidance and oversight for projects, leading a team of technical professionals, and ensuring the successful delivery of technical solutions. With the opportunity to influence campus-wide initiatives and the strategic direction of the Division of Information Technology, this position offers a rewarding and challenging career path for those with a passion for IT management and support.
