The video titled “Account Health Issues on Amazon – A Video by My Amazon Guy” sheds light on the alarming number of policy violations on the platform, with a staggering 80,000 reports of abuse, misconduct, and infringement. Despite this astonishing figure, the account in question still maintains a “thousand” account health rating, preventing Amazon from suspending it. The video explores various types of violations reported and highlights the challenges faced when contacting Amazon Seller Support and dealing with their automated systems. It emphasizes the importance of sellers raising complaints to Amazon, as well as the issues arising from the lack of coordination between different departments within the company. Additionally, the video touches on other problems faced by Amazon sellers and provides insights into changes made to the brand registry appeal process on the platform. The presenter, Stephen Pope, the founder of My Amazon Guy, recommends reapplying for brand registry and shares his experience in resolving issues with his own brand registry being revoked. Overall, the video aims to inform and educate Amazon sellers about the complexities of account health issues and the steps they can take to navigate through them effectively.
Account Health Issues on Amazon – A Video by My Amazon Guy
In a recent video by My Amazon Guy, the topic of account health issues on Amazon is discussed. One of the main issues highlighted is the abundance of account abuse and misconduct reports that sellers have been facing. Despite receiving a high number of violation reports, many accounts remain active. This raises questions about Amazon’s policies and the effectiveness of their automated systems.
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Account Abuse/Misconduct Reports
The video begins by addressing the staggering number of account abuse and misconduct reports that have been filed on Amazon. In one specific case, the recorded number of policy violations reached a shocking 80,000. This raises concerns about the integrity of Amazon’s platform and the effectiveness of their systems in detecting and preventing abuse.
High Number of Violation Reports But Account Still Active
Despite the high number of violation reports, it is surprising that the account in question mentioned in the video remains active. With such a substantial amount of reported violations, one would expect that Amazon would take action to suspend or penalize the account. However, the account health of this particular seller still shows as active, causing confusion and frustration among sellers who may face similar situations.
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Examples of Different Violation Types Reported
The video goes on to highlight the different types of violations that have been reported on Amazon. These violations range from intellectual property infringements to received complaints and food safety issues. The sheer quantity and variety of reported violations raise questions about the accuracy and fairness of Amazon’s reporting system.
Contacting Amazon Seller Support About the Issue
In an attempt to address the account health issues, the video mentions that the seller in question reached out to Amazon Seller Support for clarification. However, it appears that the response received from Seller Support did not provide a satisfactory explanation or resolution. This lack of proper communication and support from Amazon adds to the frustrations faced by sellers dealing with account health issues.
Problems with Amazon’s Automated Systems
One of the main issues discussed in the video is the reliance on Amazon’s automated systems to detect and handle policy violations. The video suggests that these systems may be flawed or malfunctioning, leading to the excessive number of reported violations and the inability to accurately assess account health. This lack of human oversight and intervention may contribute to the issues faced by sellers.
Encouraging Sellers to Complain to Amazon
In light of the difficulties faced by sellers dealing with account health issues, the video encourages sellers to voice their concerns and complaints directly to Amazon. By sharing screenshots of their account health metrics and posting them on seller forums, sellers can bring attention to the problems they are facing. This collective effort may help raise awareness and prompt improvements within Amazon’s system.
Issues Between Different Parts of Amazon
The video suggests that there may be issues within Amazon’s internal communication and coordination. The left hand of Amazon, representing one department or team, may not be aware of the actions taken by the right hand, representing another department or team. This lack of synchronization may result in conflicting policies or actions, leading to confusion and frustration for sellers.
Collateral Damage from Targeting Rule Breakers
While Amazon aims to target and penalize rule breakers, there may be collateral damage in the process. The video highlights the fact that innocent sellers who abide by the rules may inadvertently be caught up in the automated systems and face account health issues. This collateral damage undermines the trust and fairness of the platform for legitimate sellers.
Other Amazon Seller Issues
In addition to the account health issues discussed in the video, there are likely numerous other challenges that Amazon sellers face. These may include issues with product listings, advertising campaigns, customer feedback management, or shipping logistics. The video does not delve into these specific issues but acknowledges their existence as part of the overall Amazon seller experience.
Changes to Amazon’s Brand Registry Appeal Process
Towards the end of the video, there is mention of changes to Amazon’s brand registry appeal process. These changes, highlighted as a piece of good news, imply that the process has been streamlined and no longer requires sellers to present their case through video appeals. Instead, approvals are being granted on the back end, making the appeal process more efficient and accessible for sellers seeking to regain their brand registry status.
Advice on Reapplying for Brand Registry
In conclusion, the video provides advice for sellers who may have faced issues with their brand registry. It suggests that sellers reapply for brand registry if they have experienced previous challenges. There is optimism that the changes to the appeal process will increase the likelihood of a successful reapplication, providing a glimmer of hope for sellers seeking to regain control over their brand presence.
In summary, the video by My Amazon Guy sheds light on the account health issues faced by sellers on Amazon. It discusses the abundance of abuse and misconduct reports, the difficulty sellers face when contacting Amazon Seller Support, the problems with automated systems, and the need for sellers to voice their concerns. Additionally, it highlights the challenges arising from issues within different parts of Amazon and the collateral damage caused by targeting rule breakers. By providing insight into changes to Amazon’s brand registry appeal process, the video offers potential solutions and advice for sellers in navigating these account health issues.
