TekSynap, a technology company specializing in information management, is seeking a Network Operations Center Manager to join their team in Arlington, Virginia. The ideal candidate will have expertise in network infrastructure support, excellent communication skills, and experience in managing help desks in a large organization. This position offers competitive benefits and the opportunity to work in a fast-paced, high-tech environment. If you are a skilled IT professional looking for a dynamic role in the federal government sector, apply now to join TekSynap.
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Responsibilities
The Network Operations Center (NOC) Manager will have several key responsibilities in their role:
Use of monitoring tools to provide support for the client’s network and systems infrastructure
The NOC Manager will utilize monitoring tools to oversee the client’s network and systems infrastructure. This includes both reactive measures, such as responding to incidents and issues, as well as proactive measures, such as identifying and resolving potential problems before they cause disruptions.
Expertise in industry-standard information management operations and ITSM best practices
The NOC Manager must possess expertise in industry-standard information management operations and IT Service Management (ITSM) best practices. This knowledge will enable them to effectively manage the client’s network operations, ensuring efficiency and adherence to industry standards.
Excellent written and verbal communication skills
Strong communication skills are essential for the NOC Manager. They must be able to effectively communicate with both technical and non-technical audiences, including senior management. This includes providing clear and concise updates on network operations and addressing any concerns or inquiries from stakeholders.
Experience in a DOD Information Technology environment
Experience working in a Department of Defense (DOD) Information Technology (IT) environment is required for the NOC Manager position. This experience will provide them with a deep understanding of the unique challenges and requirements of operating within a DOD IT infrastructure.
Demonstrated excellence in planning, directing, and managing Information Technology operations help desks in a large DOD organization
The NOC Manager must have a track record of excellence in planning, directing, and managing Information Technology (IT) operations help desks within large DOD organizations. This includes overseeing the day-to-day operations of the help desk, ensuring efficient problem resolution and customer support.
Excellent leadership and management skills
Strong leadership and management skills are crucial for the NOC Manager. They will be responsible for managing and supervising a network help desk team in a large and complex organization. Effective leadership and management are necessary to ensure the team operates efficiently and effectively.
Experience in managing and supervising a network help desk team in a large and complex organization
The NOC Manager must have experience in managing and supervising a network help desk team in a large and complex organization. This experience will enable them to effectively lead and guide the team in providing exceptional customer support and resolving network issues.
Knowledge of networking and network-based software applications
A comprehensive knowledge of networking and network-based software applications is required for the NOC Manager position. This knowledge will allow them to effectively troubleshoot network issues, optimize network performance, and ensure the smooth operation of network-based software applications.
Expertise in translating high-level functional and technical requirements into actionable plans and specifications
The NOC Manager must have expertise in translating high-level functional and technical requirements into actionable plans and specifications. This skill is critical in ensuring that the client’s network operations align with their business objectives and technical needs.
Provide day-to-day customer support
The NOC Manager will be responsible for providing day-to-day customer support. This includes responding to customer inquiries, documenting issues, tracking progress, resolving problems, and managing customer expectations. Exceptional customer service is essential for maintaining positive relationships with clients.
Required Qualifications
To qualify for the Network Operations Center Manager position, candidates must meet the following requirements:
3 years relevant experience
Candidates must have at least 3 years of relevant experience in network operations or a related field. This experience should include managing and supervising a network help desk team and overseeing network and systems infrastructure.
Minimum of 3 years’ experience with Government Network Operations Experience and/or Operations Watch Officer Experience
Candidates must have a minimum of 3 years of experience with Government Network Operations or Operations Watch Officer roles. This experience should demonstrate a deep understanding of the unique challenges and requirements of working in a government network environment.
Education: Bachelor’s degree in Information Systems is preferred
While not required, a Bachelor’s degree in Information Systems is preferred for the Network Operations Center Manager position. This educational background provides a strong foundation in IT principles and practices.
Clearance: Must possess a Secret clearance
Candidates must possess a Secret clearance to be eligible for the Network Operations Center Manager position. This security clearance is necessary to access classified information and work within the DOD IT environment.
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Overview
The Network Operations Center Manager position at TekSynap offers an exciting opportunity to join a fast-growing high-tech company. TekSynap is committed to providing a comprehensive and well-planned information management environment that meets the business needs of their Federal Government customers.
In this role, the Network Operations Center Manager will be responsible for overseeing and managing network operations for DISA JSP ETM in Arlington, VA. This position offers a competitive benefits package and emphasizes the safety and health of its employees.
For more information about TekSynap and to explore job opportunities, visit their website at www.TekSynap.com.
Additional Job Information
The Network Operations Center Manager is responsible for a variety of competencies and job activities:
Establish Focus
The NOC Manager must establish focus within their team and ensure that their efforts align with the overall goals and objectives of the organization. This includes setting clear expectations, defining priorities, and providing guidance to team members.
Change Management
Change management is a critical skill for the NOC Manager. They must be able to navigate and facilitate change within the organization, ensuring that any changes to the network operations are effectively implemented and communicated to stakeholders.
Develop Others
The NOC Manager plays a key role in developing their team members and helping them grow both personally and professionally. This includes providing coaching and mentoring, identifying training opportunities, and supporting the career development of team members.
Oral Communication
Strong oral communication skills are essential for the NOC Manager. They must be able to effectively communicate with team members, colleagues, and stakeholders, conveying information clearly and concisely.
Written Communication
In addition to oral communication, the NOC Manager must also possess excellent written communication skills. They will be responsible for documenting issues, preparing reports, and communicating network updates to various audiences.
Interpersonal Awareness
Interpersonal awareness is crucial for the NOC Manager. They must be able to understand and navigate the dynamics and relationships within their team and with other stakeholders, fostering a positive and productive work environment.
Build Relationships
Building and maintaining relationships is an important part of the NOC Manager’s role. They must establish rapport with team members, colleagues, and clients, promoting collaboration and effective communication.
Analytical Thinking
Analytical thinking is essential for the NOC Manager to effectively troubleshoot network issues, identify patterns and trends, and make informed decisions based on data and evidence.
Conceptual Thinking
Conceptual thinking is the ability to understand and analyze complex systems and concepts. The NOC Manager must be able to think conceptually to identify potential improvements and optimize network operations.
Strategic Thinking
Strategic thinking is crucial for the NOC Manager to align network operations with the overall strategic goals of the organization. They must be able to anticipate future needs and develop long-term plans and strategies.
Technical Expertise
The NOC Manager must possess a high level of technical expertise in networking and network-based software applications. This knowledge is necessary to effectively manage and troubleshoot network operations.
Initiative
Taking initiative is a key trait of a successful NOC Manager. They must be proactive in identifying and resolving issues, continuously seeking opportunities for improvement, and driving the success of the network operations.
Foster Innovation
The NOC Manager should foster a culture of innovation within their team, encouraging creative thinking and exploring new technologies and approaches to improve network operations.
Results Oriented
Being results-oriented is critical for the NOC Manager. They must be focused on achieving outcomes and driving the success of the network operations, while also holding themselves and their team accountable for achieving goals.
Teamwork
Collaboration and teamwork are essential for the NOC Manager. They must be able to work effectively with their team members and across departments to achieve shared goals and deliver exceptional results.
Customer Service
Providing exceptional customer service is a priority for the NOC Manager. They must be dedicated to meeting the needs of clients and ensuring their satisfaction with the network operations.
Work Environment and Physical Demands
The Network Operations Center Manager will work in an office environment located in Arlington, VA. The noise level in the office is medium, and the work schedule is typically day shift Monday to Friday. However, there may be occasions where evening and weekend work is required to meet program and contract needs. Travel is expected to be less than 10%.
In terms of physical demands, the Network Operations Center Manager will be required to use their hands, talk, and hear on a regular basis. They may also need to stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl as necessary to fulfill their duties. Lifting may be required, with weights ranging from up to 10 pounds to occasionally up to 50 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Authorization/Security Clearance
To be eligible for the Network Operations Center Manager position, candidates must be U.S. citizens and possess a Secret clearance. This security clearance is necessary to access classified information and work within the DOD IT environment.
Other Duties
Please be aware that the job description provided is not exhaustive and may not include all activities, duties, or responsibilities that may be required of the Network Operations Center Manager. The nature of the role may change over time, and additional duties may be assigned as needed.
Equal Employment Opportunity
TekSynap is committed to providing equal employment opportunities to all individuals and does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information, or any other characteristic protected by law. This commitment to equal employment opportunity extends to all terms, conditions, and privileges of employment.
TekSynap is dedicated to ensuring equal employment opportunity for all job seekers, including individuals with disabilities. If you require a reasonable accommodation during the application process, please contact hr@teksynap.com for assistance.
About TekSynap
TekSynap is a high-tech company that specializes in providing comprehensive and well-planned information management environments. The pace of technology today requires organizations to nimblely utilize the best that information technology offers to meet their business needs. TekSynap understands this need and combines infrastructure and process models with an agile ability to meet customer requirements cost-effectively.
With a team of experienced professionals who have worked together for over a decade, TekSynap has supported a wide range of customers, from small departmental operations to large nationwide deployment efforts for agencies like the U.S. Department of Veterans Affairs. By synthesizing the best practices and approaches from various levels, TekSynap offers a unique service provider that can meet the needs of their Federal Government customers.
In addition to their comprehensive services, TekSynap also offers a competitive benefits package to their full-time employees. This package includes health, dental, vision, and life insurance, as well as short-term and long-term disability plans. Vacation time and holidays are also provided.
To learn more about TekSynap and explore job opportunities, visit their website at www.TekSynap.com.
Contact Information
If you have any inquiries or would like to contact TekSynap, you can reach them through the following channels:
- Phone: [phone number]
- Email: [email address]
- Website: [website]
